Jessica
Jessica
Comfort Adviser
36 Reviews
Hi, I’m Jess Hiatt! I’m proud to serve as the Retro Manager and Comfort Advisor here at Diversified Heating and Cooling, where I’ve been helping customers find the right solutions for their homes for over 10 years. As a Central Oregon native who grew up in Sisters, it means a lot to be part of a local company that truly cares about the comfort and well-being of our community.
One of the best parts of my job is getting to sit down with customers, learn about their needs, and guide them toward a system that fits their home and lifestyle perfectly. Taking care of people and building real relationships is what drives me every day.
Outside of work, life is full and fun with my husband and our two daughters. We spend winters in our trailer up at Hoodoo, teaching the girls to snowboard and soaking up mountain life. My husband is also a full-time wedding videographer, and I love filming weddings with him on weekends. When we’re not in the snow, you can usually find us on a sunny beach, sipping margaritas and old fashioneds, enjoying a little well-earned relaxation.
Whether at work or play, I’m all about connection, care, and creating comfort wherever I go.
“Great job done in one day, no complications. All involved were extremely nice dedicated to making the customer happy. Which I am!”
“All the team we’re professional and friendly. Attention to detail was first rate. They accommodated my concerns and the final price was as agreed to. Even did some extras such as noting an unconnected duct and capping it. I am very pleased and will use Diversified for all my HVAC needs.”
“All the team were professional and friendly. Attention to detail was first rate. They accommodated my concerns and the final price was as agreed to. Even did some extras such as noting an unconnected duct and capping it. I am very pleased and will use Diversified for all my HVAC needs.”
“Jess and Diversified came highly recommended. We needed to replace our furnace and our previous maintenance vendor seemed only interested in up sells. Diversified was refreshingly different. We appreciated Jess’ thoroughness, expertise, transparency and respectful manner. She offered different options and helped us zero in on what new furnace system would meet our needs and make us most comfortable. Installation went flawlessly. We love our Trane system including the App that allows us to adjust temp on the fly!”
“Jess and Diversified came highly recommended. We needed to replace our furnace and our previous maintenance vendor seemed only interested in up sells. Diversified was refreshingly different. We appreciated Jess’ thoroughness, expertise, transparency and respectful manner. She offered different options and helped us zero in on what new furnace system would meet our needs and make us most comfortable. Installation went flawlessly. We love our Trane system including the App that allows us to adjust temp on the fly!”
“Jess was a pro, start to finish, laid our fears to rest about affordability and got us the system we deserve. The Install crew was professional as well and we could not be happier with the finished product. But lets start at the top.
I had two bids two consider before, Jess showed up. The first thing she did was came ready to sell, which actually worried me, as I'm not fond of hard sells. But she never pushed, instead, She also came ready to work. She donned coveralls and went under our Manufactured home to check our HVAC cross-over, then showed me the photos. She did the "survey" asked a lot of questions, and then did then math in the field and came up with a system that was better by far than the entry level systems of the other bids, and almost as efficient as the expensive options showed by others. Then she also offered everything needed to get the maximum rebates from the utility company, including links emailed me to complete their forms, and a little over the phone hand holding. The fact is, it felt like the other guys just guess-ti-mated what we needed, and barely spent any time on it, what for us is an expensive decision.
Bottom line: best estimator/salesperson, best value for cost, best product, and hooked us up with 0% FINANCING! Diversified is the best.”
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Call us at 541-323-1840!