Jessica
Jessica
Comfort Adviser
36 Reviews
Hi, I’m Jess Hiatt! I’m proud to serve as the Retro Manager and Comfort Advisor here at Diversified Heating and Cooling, where I’ve been helping customers find the right solutions for their homes for over 10 years. As a Central Oregon native who grew up in Sisters, it means a lot to be part of a local company that truly cares about the comfort and well-being of our community.
One of the best parts of my job is getting to sit down with customers, learn about their needs, and guide them toward a system that fits their home and lifestyle perfectly. Taking care of people and building real relationships is what drives me every day.
Outside of work, life is full and fun with my husband and our two daughters. We spend winters in our trailer up at Hoodoo, teaching the girls to snowboard and soaking up mountain life. My husband is also a full-time wedding videographer, and I love filming weddings with him on weekends. When we’re not in the snow, you can usually find us on a sunny beach, sipping margaritas and old fashioneds, enjoying a little well-earned relaxation.
Whether at work or play, I’m all about connection, care, and creating comfort wherever I go.
“Devon, Jess, and the whole Diversified team were amazing to deal with! Devon maintenanced our ductless system and Jess came out the day before to inspect it. Both amazing freindly people. I had gotten quotes from two other places and Diversified beat both of them.
Thank you guys so much!”
“We had a Trane Heat Pump installed in March 2025 after meeting and agreeing to a model with Jess. During the installation we had Hunter, Tyler, Raul and Travis present. It was all completed that day from about 9am to 3 or 4 PM. They had to remove our old Lennix Air handler/heating unit first. Afterwards, you could not tell that the work had taken place. I am very particular about any work done at our home. And from the first meeting with Jess, on through the installation, everything went very well.”
“If you’re wondering who to pick to install your mini split system, you found them. My experience with Diversified was exceptional. Jess gave me a no bs quote and answered every question I could throw at her. I called 5 companies about this job. Many tried to bs me about stuff I needed that I didn’t, and way over charged for lessor equipment then what Diversified was offering. I did my research. The Mitsubishi units are the best – super quiet. My review can’t really express how much easier it was to work with Jess over the other companies I called. And, almost half the cost! Crazy! The install by Travis and Raul was great too! The inspector was even impressed by how nicely they had everything installed. Diversified also had all the electrical added in, special breakers and such, at no extra cost! Just a wonderful company with highly skilled workers. Thank you!!”
“Air conditioning is a game changer!! We've been able to survive the hot and smoky climate here in Central Oregon for a long time now… but it was finally time to do this and I am so happy we did.
Kenny and Jess are super professional, knowledgeable, and friendly and Raul and Travis did an A+ job on the install.
I am a very happy and satisfied customer!
Thank you Diversified Team!! 🙂
Kristin”
“Jess helped us choose, Travis and Raul did the installation without any issues.
Great team!
Thanks!”
“Charles and Travis from Diversified installed our new heat pump today. Wow! It has only been running for ten minutes and our house is warming SO much faster than our older propane furnace! This was a big decision for us and we definitely had some concerns going into the process. Our initial consultation was with Jess, who explained everything in great detail. Charles and Travis did an amazing job during the installation and in explaining the new thermostat, the phone app and the basics of operation. We couldn't be happier with how everything went. Everyone has been so professional throughout, and it gives us great confidence that they will be there for us for future maintenance and any troubleshooting. Thank you, Diversified! We would highly recommend them to anyone considering heat pump installation!”
“Jess was very professional and knowledgeable in providing an estimate. Armondo and Charles did the actual install. They were efficient and professional. They explained what they were doing, cleaned up after the install and provided a tutorial on how to operate the system. Great job! 5 stars!”
“We're so glad we contracted with Diversified to replace our old, broken, un-repairable heater. Jess and Catie were great with regular communications and answering all our questions. Travis and Raul showed up right on time and went right to work. A few hours later and we were good to go with heat warming our house FAR more efficiently than what we've been experiencing. We'll happily recommend Diversified to anyone looking for a great company to work with on their heating/cooling needs.”
“Professional, fast, friendly, superb service! Could not ask for anything better. Absolutely great. Thank you Jess Hiatt and the Diversified team of installers and electricians.”
“We had a new Trane Gas Furnace and Air Conditioner installed. We got bids from three different companies, and Diversified had very competitive prices with a great cash discount. Jess helped design the System and did the price quote. Travis & Raul did the installation. I don't give out compliments unless they are deserved. These folks did an amazing job. My wife and I could not be happier with our new HVAC system.”
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Call us at 541-323-1840!