Jessica
Jessica
Comfort Adviser
36 Reviews
Hi, I’m Jess Hiatt! I’m proud to serve as the Retro Manager and Comfort Advisor here at Diversified Heating and Cooling, where I’ve been helping customers find the right solutions for their homes for over 10 years. As a Central Oregon native who grew up in Sisters, it means a lot to be part of a local company that truly cares about the comfort and well-being of our community.
One of the best parts of my job is getting to sit down with customers, learn about their needs, and guide them toward a system that fits their home and lifestyle perfectly. Taking care of people and building real relationships is what drives me every day.
Outside of work, life is full and fun with my husband and our two daughters. We spend winters in our trailer up at Hoodoo, teaching the girls to snowboard and soaking up mountain life. My husband is also a full-time wedding videographer, and I love filming weddings with him on weekends. When we’re not in the snow, you can usually find us on a sunny beach, sipping margaritas and old fashioneds, enjoying a little well-earned relaxation.
Whether at work or play, I’m all about connection, care, and creating comfort wherever I go.
“Great installers and people! Courteous, respectful, and the outcome is “top drawer”. One of the best businesses I’ve dealt with in Bend. Thank you and the installers they deserve a the best!”
“We appreciate the team at Diversified SO MUCH! From our first meeting with our Comfort Advisor Jess, to the installation team with Travis and Raul, we have nothing but good things to say about our experience. Our furnace died recently. We met with several local vendors. The estimate from Diversified was the most clear and fair, in our opinion. We did our research and found them to be highly regarded as well. Jess spent a lot of time answering all of my questions and clearing up any concerns. On the day of our install, everything went as planned. And following the install, when I had additional questions, Jess continued to respond and be very helpful. We are very happy with our outcome and are very much enjoying our very efficient and reliable new system. Thank you, Diversified!”
“I recently had a mini-split ductless system installed by Diversified Heating and Cooling. I am very satisfied with both the product and the service. Company rep Jess quickly addressed my questions and concerns. Installation crew Raul, Travis, and Armando were focused on the job at hand, worked together seamlessly, and were respectful of my home. It’s been a pleasure to work with this company: from Jess and the crew to Catie and the office team.”
“Timely, friendly, courteous, professional, and efficient. Suggest team review optional components, such as AC cover(s) with clients before installation/invoice preparation.”
“Everyone was friendly, considerate and willing to help us understand the entire process. It was a pleasure to work with them all!”
“Loved the flawless and fast service. Communication was great leading up to and during my AC installation. As a first time home owner I found it very comforting to have such a great support team to work with.”
“Two years ago Jess with Diversified Heating and Cooling came out to give us a bid on a new heating system. She sold us on removing our 28 year old furnace and heat pump, replacing it with a new Bosch system and it has been an amazing improvement to our comfort in both heating in the winter and cooling in the summer. This system is so "smart" and works with our existing Ecobee thermostat, and has been so much more efficient, reducing my electric bill by about $20-25.00 a month in the cold or hot weather. We are so happy we chose Diversified to replace the old system that was working, but on borrowed time!! We opted to do the annual maintenance check up, last year performed by Cierra and and this year by Sunshine. Both of these wonderful gals know their stuff…they thoroughly go thru the whole system, looking for any errors or problems, by the way there were none. This year Sunshine suggested we add a surge protector to the heat pump and we opted to do that smart addition. Overall, I cant say enough great things about this local company and the Bosch system they installed.”
“From the beginning of getting a quote to the actual installation the Diversified Team was professional and respectful to helping us accomplish our goals.
Jess provided timely options to install mini splits in our bedrooms and was very quick on answering any questions we had. All my interactions with her were friendly while she was really knowledgeable about all the products and potential options.
Travis and Rahul provided excellent installation and were always respectful of our home. They made the installation process seamless and left the house immaculate. You can tell that they take pride in their work!
I would recommend working with this team any day!”
“Installation went smoothly and the techs answered all my questions. Had a great experience with DH.”
“I initially was put in contact with Jess and from the start she was very quick in getting me a quote, options, and estimates. When it came the day of install Raul, Sunshine, and one other guys I can't recall his name was on time and got the job done. Very satisfied!”
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Call us at 541-323-1840!