Cierra
Cierra
Preventative Maintenance Technician
26 Reviews
Cierra Jordan is the CSR Manager and Service Dispatcher at Diversified Heating and Cooling, where she brings nearly a decade of hands-on experience and a deep commitment to customer service. Cierra began her journey with Diversified in 2015 as a maintenance technician and, through hard work and dedication, transitioned into dispatch and now leads the customer service team.
With a background that includes both technical and front-line customer service roles, Cierra brings a well-rounded perspective to her position. Her time as a front desk representative honed her people skills, while previous mechanical work and seven-plus years in the field as a tech gave her valuable insight into HVAC systems and strong relationships with long-time customers.
Born and raised in Prineville, Cierra is the oldest of three sisters and is driven by values like collaboration, integrity, compassion, and honesty. She loves building strong connections with both coworkers and clients and takes pride in sharing her knowledge to support the team and improve the customer experience.
When she’s not at work, you’ll find Cierra enjoying the outdoors with her husband and daughter—disc golfing, kayaking, or camping wherever adventure takes them.
Her favorite quote?*“Be who you are and say what you feel because those who mind don’t matter and those who matter don’t mind.”* – Dr. Seuss
“Cierra was great! Very friendly and explained things very well. Would love to have her back.”
“Cierra was prompt and efficient and really seemed to enjoy her work. She was friendly and confident in her work. I appreciated she answered my questions and taught me a few things about the thermostat I needed to know. You have a terrific employee in Cierra!”
“Cierra has been our technician for several years. She is efficient, friendly, on time, and does a terrific job.
We replaced our unit a few years ago, and have been very happy with the new one. Diversified always does an outstanding job whether it’s maintenance, repair, or installation.”
“Cierra was very courteous and professional. On time and thorough. Explained everything to us. Did a great job. Highly recommend.”
“I originally called another company for routine maintenance and was promised a call back that day. I called again later that day and didn't receive a call back until the following afternoon. By then I had already called Diversified, spoken with Daniel, and had an appointment scheduled. Daniel answered promptly and was professional and helpful. I requested to be placed on the cancellation list for an earlier appointment, and Daniel called me a couple days later with an earlier date. Cierra called the morning of our appointment to let me know she was coming, arrived on time, and did a thorough job. Very happy with the service from everyone at Diversified.”
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