Cierra
Cierra
Preventative Maintenance Technician
27 Reviews
Cierra Jordan is the CSR Manager and Service Dispatcher at Diversified Heating and Cooling, where she brings nearly a decade of hands-on experience and a deep commitment to customer service. Cierra began her journey with Diversified in 2015 as a maintenance technician and, through hard work and dedication, transitioned into dispatch and now leads the customer service team.
With a background that includes both technical and front-line customer service roles, Cierra brings a well-rounded perspective to her position. Her time as a front desk representative honed her people skills, while previous mechanical work and seven-plus years in the field as a tech gave her valuable insight into HVAC systems and strong relationships with long-time customers.
Born and raised in Prineville, Cierra is the oldest of three sisters and is driven by values like collaboration, integrity, compassion, and honesty. She loves building strong connections with both coworkers and clients and takes pride in sharing her knowledge to support the team and improve the customer experience.
When she’s not at work, you’ll find Cierra enjoying the outdoors with her husband and daughter—disc golfing, kayaking, or camping wherever adventure takes them.
Her favorite quote?*“Be who you are and say what you feel because those who mind don’t matter and those who matter don’t mind.”* – Dr. Seuss
“THIS IS HANDS DOWN, THE BEST COMPANY IN ALL OF CENTRAL OREGON! EVERY MEMBER OF THIS TEAM HAS SOMETHING WONDERFUL TO ADD TO THIS BUSINESS. 10 STARS FOR EACH AND EVERY ONE OF THEM!!!!”
“Just wanted to extend a heartfelt thanks to Cierra and her team for going above and beyond in addressing our furnace issue. We had the unfortunate experience of returning home from vacation to find a furnace that would not heat, with no backup source. Complications existed involving a warranty that a manufacturer would not fulfill, and time was of the essence due to colder temperatures in a home with the only alternative heat source being a gas fireplace. Cierra's group came up with a creative solution that both minimized the cost and expedited resolution within 48 hours. Such customer service is rare, and I can't thank them enough! I would highly recommend them to anyone with an HVAC need!!!”
“Diversified provides outstanding service from the initial phone call with Cierra to the onsite visit by Sunshine. We were experiencing a strange knocking sound from our compressor, and Cierra was responsive and helpful over the phone. Sunshine, who came out to diagnose the issue, was friendly, knowledgeable, and professional. She not only identified the problem but also took the necessary steps to maintain the system and gave us a tutorial on how best to use it.
Having recently moved in, we were somewhat clueless, but Diversified showed us how a service company should operate.”
“David did a fantastic job and was very knowledgeable about both of our propane fireplaces. The office staff did a great job also. I will be a repeat customer.”
“Two years ago Jess with Diversified Heating and Cooling came out to give us a bid on a new heating system. She sold us on removing our 28 year old furnace and heat pump, replacing it with a new Bosch system and it has been an amazing improvement to our comfort in both heating in the winter and cooling in the summer. This system is so "smart" and works with our existing Ecobee thermostat, and has been so much more efficient, reducing my electric bill by about $20-25.00 a month in the cold or hot weather. We are so happy we chose Diversified to replace the old system that was working, but on borrowed time!! We opted to do the annual maintenance check up, last year performed by Cierra and and this year by Sunshine. Both of these wonderful gals know their stuff…they thoroughly go thru the whole system, looking for any errors or problems, by the way there were none. This year Sunshine suggested we add a surge protector to the heat pump and we opted to do that smart addition. Overall, I cant say enough great things about this local company and the Bosch system they installed.”
“We've been using Diversified Heating and Cooling for several years at two different locations and have never been disappointed with either the installation or maintenance services we have received. Whether adding an AC unit, finding and installing a gas fireplace blower kit, or keeping the heat and cool in our house operating year-round, we have never had a problem with Diversified or been unable to get a call back or a resolution to our problems or needs.
Even though all of the installers and technicians that we have encountered from Diversified have been great, I am always most happy to find out that the annual maintenance service is going to be done by Cierra. She is always professional and thorough and goes beyond just performing the basic tasks. She also takes the time, if you are interested and I am, to show you what she did, to explain anything she happened to find out while doing the maintenance, and to give advice on how to make the system perform at its peak levels. During our most recent service, as an example of her proactiveness, she found a problem with the condenser motor on our air conditioning unit and automatically called it in and got a replacement ordered while the unit is still under warranty. And, in addition to her obvious knowledge about heating/cooling systems, she is also always pleasant to talk to and never laughs about my obviously stupid questions. We also appreciate the attention of the office staff who call to remind us when it is time to get regular service and always follow up with information on scheduling changes and the status of parts being ordered and other business items.
So, yes, we are "fans" of Diversified Heating and Cooling and their excellent maintenance tech, Cierra.”
“Professional service with a great attitude. We were the last service of her day (and past quitting time), and we saw nothing but efficient thorough work with good humor.”
“Cierra performed our first time maintenance check since buying the Bosch furnace and heat pump last April from Diversified. She was extremely thorough and informative as well as educational on a couple of things. We have been extremely satisfied with our new system which replaced an aging 23 year old furnace and heat pump. We were happy to hear that the whole system checked out and is working perfectly, and only needed to change out the filter. We appreciate this maintenance program and everyone who has been involved with our HVAC system. Thank you Diversified!!”
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Contact the experts at Diversified Heating & Cooling.
Call us at 541-323-1840!