Catie
Catie
Customer Service Representative
12 Reviews
I began my journey with Diversified in late 2019 as a Customer Service Representative. In early 2020, I moved into the dispatcher role, and by spring 2021, I joined the Retro Sales Department as the Comfort Coordinator—where I’ve been ever since! My role involves coordinating installation projects, managing billing and customer accounts, scheduling, and keeping things running smoothly in our Retro Office.
With over 25 years of customer service and management experience—most of it right here in the Bend area—I bring a strong foundation of local knowledge and professionalism to my work. In 2011, I took a brief step away from the workforce to study math, biology, and chemistry in college, which helped strengthen my attention to detail and problem-solving skills.
What I love most about working at Diversified is our amazing customers and the tight-knit team I get to work with every day. Many of us have been here for years, and it truly feels like family.
I’ve called Oregon home since I was 12, and my husband and I moved to Bend in 2003 to raise our three kids. Now, with two grown and flown, we’re just a few years away from being empty nesters.
The values that drive me are transparency, accuracy, and accountability. I’m passionate about helping others, answering questions, and always strive to bring my best to my family, coworkers, and customers. I hope that every customer can hear my smile when they talk to me on the phone!
Outside of work, baking is my biggest passion. From cakes to cookies, I’ve been in the kitchen since I was big enough to reach the counter. My work family has happily been my taste-testers for years—and they never complain! *”You have to be odd to be number one!”*
“THIS IS HANDS DOWN, THE BEST COMPANY IN ALL OF CENTRAL OREGON! EVERY MEMBER OF THIS TEAM HAS SOMETHING WONDERFUL TO ADD TO THIS BUSINESS. 10 STARS FOR EACH AND EVERY ONE OF THEM!!!!”
“Annie was my technician, she called prior to the appointment and arrived promptly. She changed my filter and was very thorough and efficient. She was also very good with my dog and very friendly, an excellent representation of your company.”
“Was NOT Catie but it wont let me select Zachs name. Abbie and Zach did an awesome job! Very professional, clean and fast.”
“We're so glad we contracted with Diversified to replace our old, broken, un-repairable heater. Jess and Catie were great with regular communications and answering all our questions. Travis and Raul showed up right on time and went right to work. A few hours later and we were good to go with heat warming our house FAR more efficiently than what we've been experiencing. We'll happily recommend Diversified to anyone looking for a great company to work with on their heating/cooling needs.”
“I recently had a mini-split ductless system installed by Diversified Heating and Cooling. I am very satisfied with both the product and the service. Company rep Jess quickly addressed my questions and concerns. Installation crew Raul, Travis, and Armando were focused on the job at hand, worked together seamlessly, and were respectful of my home. It’s been a pleasure to work with this company: from Jess and the crew to Catie and the office team.”
“Cathie was great in providing the proposal and answering questions. Travis, Raul and Armando very friendly, knowledgeable and efficient. Only took them 3 hrs to install AC. Installation was very well done. Very satisfied with the job well done by the Diversified staff.”
“Always professional but still sensitive to the customer's needs..”
“Always professional but still sensitive to the customer's needs..”
“Great from start to finish. Very pleased with customer service, sales, installation.”
“Diversified make the purchase and installation of our A/C very easy. Catiie in the office was vey helpful in making sure everything was set up for the install. The installers Keegan and Matt were professional and efficient and left the work site clean. This is the second time we have used Diversified and I would recommend them if you need heating and cooling services”
Need HVAC Service?
Contact the experts at Diversified Heating & Cooling.
Call us at 541-323-1840!